Follow the steps below to resolve this issue:Click 'Customise' (three black lines on the top right of the screen), and then 'Settings'. Please note, since the web sites are not hosted by Microsoft, the links may change without notice.In Chrome and Firefox the plugin appears in the upper right corner of your browser, while for Safari and Edge users, the Mendeley plugin shows up in the bookmarks or favorites bar.Example of Chrome Plugin Browser Security ConflictsSometimes there is a conflict with your browser's security settings and the plugin. Hope the information could be helpful. Hope the information could be helpful. Specifying the referencing styleDepending on which browser you use the importer will be in a different location but regardless of the browser it will function the same.I also find 'How to add Mendeley plugin into word'.
Click 'Save Changes' to save.For more information you can have a look at Mozilla Firefox's page on enabling and disabling cookies. Add to the 'Exceptions' box. Then, under the 'Privacy' tab, either set the 'History' drop down option to 'Use custom settings for history' tick 'Accept Third Party Cookies'. Then, under 'Cookies' click 'Manage exceptions.' and allow mendeley.com, then click 'Done'.Click the Menu button at the top right and click 'Options'.
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